Refund Policy

Last updated: [date].

1. Full refunds are given when

• You cancel before portal credentials are issued;
• You cancel within the 7-day cooling-off period and the course has not been accessed;
• We fail to provide portal access within 3 business days of payment and cannot promptly remedy it;
• A duplicate payment or billing error occurs — the duplicate is refunded in full;
• A course is withdrawn by us and you decline a transfer.

2. Refunds are not given for

• Accessed courses within a running access period (save the cases above);
• Access periods that lapse with the course incomplete — completion within 30 days is the learner’s responsibility, though extension requests are considered sympathetically;
• Assessments not passed — the 70% pass mark applies to certification, not the purchase;
• Dissatisfaction not raised with us during the access period — contact us and we will work to resolve it, including reasonable transfers.

3. How refunds are paid

Request at admin@hospitrain.com with your order number. Approved refunds go to the original payment method within 7–10 business days (international cards: refunded in ZAR and converted by your bank); every request receives a written outcome within 2 business days.

Hospitrain is operated by FranchiseTraining.co.za (Pty) Ltd t/a Hospitrain [registration number], 655 Marine Drive, Brighton Beach, Durban 4052, South Africa · admin@hospitrain.com · +27 82 451 1604. Nothing in this policy limits your rights under the Consumer Protection Act, 2008, or the Electronic Communications and Transactions Act, 2002.