Cancellation Policy

Last updated: [date].

1. Before enrolment is activated

Cancel any time before portal credentials are issued, for any reason, at admin@hospitrain.com with your order number — full refund per our Refund Policy.

2. Cooling-off (7 days)

Per section 44 of the Electronic Communications and Transactions Act, you may cancel within 7 days of purchase without reason for a full refund, PROVIDED the course has not been accessed. Logging in constitutes commencement of the service with your consent, after which cooling-off no longer applies.

3. After the course has been accessed

Accessed purchases may not be cancelled for refund, save as set out in the Refund Policy (our failure to deliver access, duplicate billing, or course withdrawal by us). If circumstances prevent a learner continuing, contact us — we will always consider a reasonable transfer or extension first.

4. Substitutions and transfers

Before first access: a named delegate may be substituted at no charge, and an unused enrolment may transfer to another course of equal value (differences payable/credited). Bulk bookings per the company quotation.

5. Cancellation by Hospitrain

If we withdraw or materially change a course after purchase, choose a full refund or free transfer. Enrolments breaching these terms (credential sharing, content misuse) may be cancelled without refund after written warning.

6. How to cancel

Email admin@hospitrain.com, order number + “Cancellation” in the subject. Confirmed in writing within one business day.

Hospitrain is operated by FranchiseTraining.co.za (Pty) Ltd t/a Hospitrain [registration number], 655 Marine Drive, Brighton Beach, Durban 4052, South Africa · admin@hospitrain.com · +27 82 451 1604. Nothing in this policy limits your rights under the Consumer Protection Act, 2008, or the Electronic Communications and Transactions Act, 2002.