Terms and Conditions

Last updated: [date]. These terms govern all purchases and use of hospitrain.com and the Hospitrain learning portal.

1. Who we are

Hospitrain is operated by FranchiseTraining.co.za (Pty) Ltd t/a Hospitrain, of 655 Marine Drive, Brighton Beach, Durban 4052, South Africa.

2. What we sell

Online hospitality training courses delivered through the Hospitrain learning portal, aligned to international hospitality standards and practices. Successful participants receive a Certificate of Attendance; courses are professional development training, not accredited qualifications unless expressly stated.

3. Purchase and enrolment

Prices are shown in South African Rand (ZAR), the billing currency, and include VAT where applicable [confirm]. International cards are welcome; your bank converts at its standard exchange rate. Indicative US$ equivalents shown on the site are estimates only. Payment is processed securely by PayFast; we do not store card details. On payment you receive an order confirmation, followed by portal login credentials within one business day. Each enrolment is for ONE named learner; credentials may not be shared — shared use may result in suspension without refund. Business purchases for multiple delegates are welcome, each delegate individually enrolled.

4. Course access period

Access runs for 30 (thirty) days from credential issue. Courses are designed to be comfortably completed within this period; extensions may be requested at admin@hospitrain.com and may carry a fee.

5. Assessment and certification

The pass mark is 70% per module. On completion, a Certificate of Attendance is issued in the enrolled learner’s name.

6. Intellectual property

All course content is Hospitrain’s property and protected by copyright. It may not be copied, recorded, shared, resold or used to develop competing training without written consent.

7. Availability and support

Occasional maintenance or third-party interruptions may occur; material lost time within an access period is reasonably extended on request. Support: admin@hospitrain.com, Mon–Fri 08:00–17:00 SAST.

8. Cancellations, refunds, privacy

Governed by our Cancellation Policy, Refund Policy and Privacy Policy (POPIA), which form part of these terms. South African law governs; consumers retain any additional rights granted by the law of their own country that cannot be excluded. Liability is limited to the amount paid for the course concerned, without limiting statutory rights.

Hospitrain is operated by FranchiseTraining.co.za (Pty) Ltd t/a Hospitrain [registration number], 655 Marine Drive, Brighton Beach, Durban 4052, South Africa · admin@hospitrain.com · +27 82 451 1604. Nothing in this policy limits your rights under the Consumer Protection Act, 2008, or the Electronic Communications and Transactions Act, 2002.