Business Etiquette Course
Restaurant Staff Training
Our business etiquette course online equips frontline teams and professionals with modern communication and presentation standards. Business etiquette defines how professionals carry themselves in every interaction — with customers, colleagues, managers, and franchisors. In the food and beverage context, etiquette directly affects customer satisfaction, team culture, and franchise brand reputation. This course covers both traditional and digital etiquette, making it highly relevant to the modern, connected hospitality workforce.
Who it’s for
Front-of-house Counter staff Anyone customer-facing
Business Etiquette Course modules and Curriculum
Professional call handling in F&B, greeting scripts, tone of voice, taking orders by phone, managing difficult callers, missed call protocol
Professional vs personal use, response time standards, tone, group chat conduct, voice note etiquette, never-do list for business messaging.
Subject line standards, salutation and sign-off rules, reply-all protocol, forwarding etiquette, tone, proofreading, email vs WhatsApp decision tree.
Punctuality, agenda preparation, active listening, phone-in-meeting rules, decision recording, follow-up responsibility, virtual vs in-person differences.
Zoom/Teams/Google Meet setup standards, background, dress, muting discipline, screen sharing, chat use, recording consent, post-meeting follow-up.
Host vs guest roles, ordering conduct, cutlery use, napkin protocol, conversation topics, alcohol at business meals, buffet service etiquette.
The rules
Pass mark 70% on every module · 30 days’ access from enrolment
“The lessons your staff will actually finish, written for the floor, not the lecture hall.” — Robin van Rensburg, Hospitrain
R800.00
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